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Ground Floor, 73 New Crane Street, Chester CH1 4JE Submit a Review
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  • Alcedo Care Chester, Chester
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Care Provided by Alcedo Care Chester

  • Type of Service
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  • Specialist Care Categories
  • Old Age/Elderly Care
  • Food Preparation & Serving
  • Sit in Service
  • Other Care Provided
  • Personal Care (on a contracted hours basis)
  • Nursing Care (on a contracted hours basis)
  • 24 Hour Care
  • Live in Carer
  • Adult Home Care (18+)
  • Nursing Care for Children
  • Home Care for Children

Good to Know

  • Person in charge
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Funding & Fees Guide for Alcedo Care Chester

  • Prices
  • From £882 per hour
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For Visitors

  • Directions
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  • Visiting
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  • Parking
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Similique non deseru Reviews (11)

10

Alcedo Care Chester has a Review Score of 10 (10.000) out of 10 based on reviews in the last 2 years. Over all time Alcedo Care Chester has 11 reviews with an average 'Overall Experience' of 5.0 out of 5.

Overall Experience

  • 11
  • 0
  • 0
  • 0
  • 0

Date Submitted

11
7
11
11
Order by:
Overall Experience  Overall Experience 5.0 out of 5

My mum unfortunately has dementia and I was very concerned about how to manage her condition. Fortunately, we have Alcedo Care who have been at our side for the last couple of years. I can only describe them as brilliant, they are a professional and understanding team who always treat Mum with respect and dignity. As Mum's condition changes so does Alcedo Care. They are always there for Mum, nothing is ever too much trouble and they are approachable 24 hours a day. To Mum, they are like another family member. Alcedo makes dealing with Mum's needs so much easier. Thank you Alcedo Care team so much.

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Alcedo Care Chester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Alcedo Care Chester is calculated as follows: ( (65 Excellents x 5) ) ÷ 65 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Chester is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months. then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (6)

Tina
Tina

Tina Taylor

Job Title: Operations Manager

Joined: 2023

I joined Alcedo Care in June 2023 as Operations Manager, I have over 18 years of experience in the care sector, I've worked as a registered Manager for 6 years attaining 2 Good CQC ratings and have also worked in Quality Assurance, I am passionate about delivering high-quality care and making a difference to peoples lives.


I am a mum of 2 adult children and love spending my free time relaxing and catching up with family and friends who are important to me, I was also a football coach for 4 years of a young ladies' football team which I loved.


Tom
Tom

Tom Wilkes

Job Title: Registered Manager

Joined: 2022

I have been working in the care industry for 13 years, I started as a support worker then progressed to a senior carer, team leader, service manager and then to my current role as a Registered Manager. Over the years I have cared for people with learning disabilities, mental health disabilities, clients with neurological disabilities, Autism and Forensic support.


I decided to become a carer as I am a people person, I love to meet and connect with new people and being able to make a difference in someone's life is the best feeling anyone can have, to see how your hard work improves a person’s life is so rewarding. I have managed services for over 10 years where I have been responsible for the welfare of the people we support and the staff that support them.


I am a family man, I have a 2-year-old Daughter and my fiancé works within the care industry, we have a dog called Comet and a cat called Ophelia. I have loved video games ever since I was young and it's still my favourite way to relax, I love football, and I’m a big Everton fan.


I’m a proud Welshman, I was born in St Asaph and grew up in Holywell before I moved to Crewe, where I have lived since 1995. I love going to Wales for camping and hiking, my daughter loves the beach and swimming in the sea.


Dianne
Dianne

Dianne Barry

Job Title: Deputy Manager

Joined: 2022

Hi my name is Di


I first started in the care industry in 1993 working in residential and nursing homes I then moved into domiciliary care in 2000 working part-time hours while raising my family, I chose a career in care as I've always enjoyed taking care of people. I have a wealth of knowledge in the domiciliary care sector, working as a care worker, supervisor & then care coordinator. I have vast experience in person-centred care planning and rota management having been a care coordinator for the past 8 years. I have now progressed to Deputy Manager For Alcedo Care and I am looking forward to my new chapter with a great company!


I have 3 children and my hobbies include keeping fit, and spending time outdoors with my 2 dogs and socializing.


Lisa
Lisa

Lisa Lowe

Job Title: Care Coordinator

Joined: 2023

I have worked in the care industry for a total of 5 years altogether. I started working with dementia care within a care home and supporting a nursing and residential Unit supporting clients with Learning Disabilities and ensuring they get the care they need, I progressed to a care coordinator which I have been doing for the past 13 months and thoroughly enjoy. I recently Joined Alcedo Care as a care coordinator and I’m excited for what the future holds.

No matter what barriers have come in the way, job changes etc.... I always come back to care. It’s such a rewarding job and I love to be a part of it, making a difference to people’s lives on a daily basis.


I Live with my partner and 3 children, and I love to spend time with them outside work. I love to spend time decorating and doing my hair. I really enjoy being creative.


Michelle
Michelle

Michelle Meadows

Job Title: Care Assessor

Joined: 2023

My name is Michelle and I work at Alcedo Care in Chester as the appointed Care Assessor. I have been with the company for 3 months and thoroughly enjoy my job.


I am an experienced, qualified care professional with over eighteen years of experience.


I ran my own business as an Ofsted Registered Childminder for 15 years working from my own home. consistently receiving strong good ratings and excellent feedback from my OFSTED inspections. I worked with children who came from various backgrounds, and disabilities such as children with ADHD, autism, and physical disabilities. and I have worked in a children's home where I gained experience in complex and challenging care.


Having grown up in the care system for all my childhood, I spent most of my time around children of all ages and helped care for them. After my first child was born, I decided to pursue my ambitions to work in this challenging, yet rewarding sector, maintaining a day job as I obtained my qualifications. In May 2006 I registered as a childminder and started my own business. Since then, I have looked after children between the ages of 4 months and 17 years.


I have recently changed career into adult care, I have gained experience with personal care, manual handling, transferring, cooking, cleaning, and administering of medication and I have experience and knowledge in person-centred care planning and risk assessments, I love supporting an individual to build a care plan that puts them at the heart of their care.


As a care worker, I always seek to provide a high standard of professional care for all clients I look after.


In my own time, I enjoy spending time with my husband Gareth and our four grown-up children Scott 27, Robert 23, Lewis 21, and Amy 19.


I also have a dog named Ziggy, I enjoy going on walks with him, as well as socialising with friends and going swimming, whilst also watching my daughter's football matches when televised.


Chloe
Chloe

Chloe Jones

Job Title: Trainee Recruiter

Joined: 2023

My name is Chloe I have been working within the healthcare industry for the past 4 years doing recruitment and compliance. I have been at Alcedocare for a month and I love my job here as a recruiter being able to meet new people who are going to make a difference to our community. My role includes looking out for new talent, interviewing and getting quality applicants onboarded to bring outstanding care to our clients. The job itself has a purpose and that’s why I always put 110% into it. I always bring a smile to work and Im loving being a part of the Alcedo family.


Fun fact about me – I went on 8 holidays last year, I love travelling around and exploring new cultures.


Frequently Asked Questions about Alcedo Care Chester

What Type of Services does Alcedo Care Chester offer?
Alcedo Care Chester offers Home Care & Nursing Care. Learn More
How many Carers does Alcedo Care Chester employ?
Alcedo Care Chester employs 30 carers. Learn More